Shipping Information

 

• NEW ZEALAND

We offer FREE shipping to New Zealand on all orders via NZ post!!!

Delivery in 3 to 5 days

Tracking number provided

• AUSTRALIA

Shipping to Australia $12 (AUD)

FREE shipping for orders over $250 (AUD)

Delivery in 5 to 7 days from order

Tracking number provided

• OTHER COUNTRIES

As we continue to grow and work towards offering standard shipping worldwide, we’re currently only set up for deliveries within New Zealand and Australia. If you’d like to place an order for another country, please don’t hesitate to get in touch with us via Contact Form or via email at info@thecocoonway.com

 

Exchange & Returns Policy

We want you to feel great in your Cocoon piece. If something isn't quite right, we're happy to offer an exchange or store credit.

Before You Purchase

Please take a moment to read our sizing guide. If you're unsure, don't hesitate to get in touch—we're always happy to help with measurements or fit advice.

How to Return an Item

If you wish to return an item, please email us with your invoice number within 14 days of receiving your order, and we'll get back to you within two working days with the next steps.

Return Conditions

Returns must meet the following conditions:

• Items must be unworn, unwashed, and in original condition, with tags attached
• Return shipping costs are the responsibility of the customer
• We do not offer refunds for change of mind or fit issues
• The store credit will apply to the product purchase price only (excluding shipping, if applicable)
• Purchases made with store credit are treated as new orders and standard shipping rates may apply
• Sale items are final and cannot be returned or exchanged
• Proof of purchase may be required

Need Help?

We want every experience with Cocoon to feel joyful and easy, so please don't hesitate to reach out if you have any questions—we're here to help.