Your Cocoon piece is prepared with care, and we’ll process your order as quickly as possible.
Once payment is received, orders are usually dispatched within 1–2 business days.
During sale periods or busy seasons, dispatch time may extend by 2–3 business days — thank you for your patience.
All orders include a tracking number, which will be emailed to you once your parcel is on its way.
Shipping charges are calculated at checkout and shown before you complete payment.
FREE standard shipping on orders over $150 NZD
$8 NZD flat rate on orders under $150
Delivery usually arrives within 3–5 business days.
FREE standard shipping on orders over $250 NZD
$15 NZD flat rate on orders under $250
Delivery typically takes 5–10 business days from dispatch.
Cocoon ships worldwide. Wherever you are, your order is handled with care and dispatched promptly from Russell, New Zealand.
Rates and options vary by region:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| North America | $30 NZD | $45 NZD |
| Europe (EU) | $35 NZD | $50 NZD |
| Africa & Asia | $40 NZD | $55 NZD |
| Oceania (outside NZ & AU) | $22 NZD | $30 NZD |
| South America | $30 NZD | $46 NZD |
Delivery timeframes vary by destination and local postal services.
International orders are subject to duties, VAT, and import fees determined by your country. These are the responsibility of the customer and are not included in your order total.
For questions about your specific destination, contact us. We’re happy to help.
Once an international order has been placed, we’re generally unable to change sizes, swap items, or edit details. If something needs adjusting, contact info@thecocoonway.com as soon as possible, and we’ll do our best to help before your parcel ships.
Fantastic fabric, very good breathing and vivid colours!
I'll probably only buy shirts from you from now on! The quality is top-notch. I work under the sun in the Greek acropolis, and yours are the only elegant yet casual shirts I can wear that don't get hot. Amazing quality, thank you! I recommend them to everyone!
One of the best purchases I’ve ever made! I can’t stop wearing this awesome shirt. The quality is excellent, it’s super comfortable, and it fits perfectly. I’m really happy with my purchase and would definitely recommend it to anyone
