Shipping

Shipping Information

Your Cocoon piece is prepared with care, and we’ll process your order as quickly as possible.
Once payment is received, orders are usually dispatched within 1–2 business days.

During sale periods or busy seasons, dispatch time may extend by 2–3 business days — thank you for your patience.

All orders include a tracking number, which will be emailed to you once your parcel is on its way.
Shipping charges are calculated at checkout and shown before you complete payment.

Shipping Rates

 

NEW ZEALAND

FREE standard shipping on orders over $150 NZD

$8 NZD flat rate on orders under $150
Delivery usually arrives within 3–5 business days.

AUSTRALIA

FREE standard shipping on orders over $250 NZD

$15 NZD flat rate on orders under $250
Delivery typically takes 5–10 business days from dispatch.

INTERNATIONAL SHIPPING

Cocoon ships worldwide. Wherever you are, your order is handled with care and dispatched promptly from Russell, New Zealand.

Rates and options vary by region:

 

Region Standard Shipping Express Shipping
North America  $30 NZD $45 NZD
Europe (EU) $35 NZD $50 NZD
Africa & Asia $40 NZD $55 NZD
Oceania (outside NZ & AU) $22 NZD $30 NZD
South America $30 NZD $46 NZD

Delivery timeframes vary by destination and local postal services.


Duties, Taxes & Customs — Customer is Responsible

International orders are subject to duties, VAT, and import fees determined by your country. These are the responsibility of the customer and are not included in your order total.
For questions about your specific destination, contact us. We’re happy to help.

Once an international order has been placed, we’re generally unable to change sizes, swap items, or edit details. If something needs adjusting, contact info@thecocoonway.com as soon as possible, and we’ll do our best to help before your parcel ships.