We want you to feel confident and joyful in your Cocoon piece.
If something isn’t quite right, we offer refunds, exchanges, or store credit on full-priced items.
Email us at info@thecocoonway.com within 14 days of receiving your order, including your order number.
We’ll reply within two working days with the next steps.
Returned items must be:
full-priced
unworn and unwashed
free of stains, perfume, or damage
in original condition with all tags attached
sent back within 14 days of delivery
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Original shipping fees are not refundable.
Once your return is received and approved, your refund will be processed to your original payment method.
Exchanges are welcome on full-priced items, subject to availability
Return shipping to us is at the customer’s cost
For New Zealand customers, we’ll cover shipping of the replacement item back to you
Sale and discounted items are final sale and cannot be returned or exchanged unless faulty.
If you receive an item that is faulty or not what you ordered, please email us within 7 days at info@thecocoonway.com with photos and details.
We’ll arrange a replacement or refund and cover return shipping where applicable.
(This does not include general wear and tear.)
We’re always here to help with sizing questions, fabrics, returns, or styling advice.
Write to us anytime at info@thecocoonway.com — we’d love to assist.
Fantastic fabric, very good breathing and vivid colours!
I'll probably only buy shirts from you from now on! The quality is top-notch. I work under the sun in the Greek acropolis, and yours are the only elegant yet casual shirts I can wear that don't get hot. Amazing quality, thank you! I recommend them to everyone!
One of the best purchases I’ve ever made! I can’t stop wearing this awesome shirt. The quality is excellent, it’s super comfortable, and it fits perfectly. I’m really happy with my purchase and would definitely recommend it to anyone
